Call 1300 HEARING or (03) 9326 2231
Call: 1300 HEARING or (03) 9326 2231

The Future of Interpreting Services

Thursday, March 1, 2018 10:18:00 AM Australia/Melbourne

The Future of Interpreting ServicesWho knew at the time of Hearlink’s inception, that technology would end up playing such a huge role in our business model? At the time, just the basic science of audiology was evolving – we were learning day over day new processes and procedures that can maximize the hearing capacity for our patients and customers. But the times they have changed, and now it’s the technologies that are changing and updating every day. What may be brand new and prevalent one day, can be completely outdated the next day. This means that our business model shifts as well, so that we can continue to offer innovative and best-in-class solutions for you. Today, we’re focusing on one in particular – interpreting services.


What are video interpreting services? They’re offered on an increasing basis by language services providers. At the most basic level, they provide sign language and spoken language interpreting services. The sign language services offered are especially handy in meetings and Web conversations for today’s corporate world. The benefits are a plenty. There are very few limitations and the web-based platforms allow both visual and audio cues to transfer. They’re cost effective, saving companies hundreds of thousands of dollars for travel, so that meetings and conversations can happen right from home.


As mentioned, these types of solutions aren’t just for the hearing impaired. They’ve become an excellent tool for any company that has employees that speak multiple languages. Niki’s Languages International sums it up well, “technology is helping interpreting services become more productive and efficient and is sculpting a new method for bridging language gaps.”


So obviously, they’re a value add. The question is what comes next?


It seems like the only way is up. Interpreting services are the way of the future and many companies are jumping on the bandwagon to expand their offerings. The wins are in; this process has never been more efficient and is reaching far more people than ever before. With the introduction of this remote service, time is saved, money is saved, flexibility is increased and more people with hearing loss are successfully combating the challenge.


The next question is really the markets that these solutions reach. The US uses them readily, as do England and Australia. All three have some semblance of a right to interpreter by law and have many citizens that don’t use English as a first language, so they’re a great jumping off point. Part of this will be mandatory certifications for many language experts, specifically interpreters.


Their applications also come into question. Are these services that will become a part of education syllabi? Are these services that will become a part of social media channels and best practices? The Hearlink team hopes that both are the case. When we make the tools that our community uses as widespread as possible, we only help and support our ongoing mission of awareness.


Questions? Comments? Give us a shout. The Hearlink team would love to hear from you.

Posted in Industry News By

Hearlink Admin